In real estate, service charges play a crucial role in maintaining and managing shared facilities within residential and commercial properties. By learning about the service charge budget review process by RERA, you'll gain the knowledge needed to follow regulations, manage finances effectively, and build good relationships with property owners and residents. It's important for property managers and stakeholders to understand RERA's role in making sure service charges are distributed fairly.

In this article, we will delve into the importance of service charge budget reviews by RERA and how they benefit property owners and tenants.


What is Service Charge Budget by RERA?

The RERA regulated service charge budget is the estimated expenses required to manage and maintain common areas and shared services within a real estate development. These charges cover the costs associated with maintenance, repairs, security, utilities, and various amenities that enhance the overall living or working experience. 

The service charge budget is to be prepared and implemented by Real Estate business firms and organizations that must be reviewed and approved by RERA. However, without proper oversight, service charges can become a source of concern for property owners and tenants alike. To address this, regulatory bodies such as the Real Estate Regulatory Authority (RERA) have implemented service charge budget reviews to ensure transparency, fairness, and accountability.

Every owner's organization in Dubai that is under the Real Estate Regulatory Authority's (RERA) control is mandated to conduct a service charge budget review. RERA was developed to promote greater transparency in the real estate industry.

To participate in the real estate industry, all developers and builders must register with the RERA. Prior to being sent to RERA, the service charge budget examination is sent to an auditor for approval.


How Do RERA Reviewers Conduct Verification?

Reviewers look for the following criteria to be covered to get approved by RERA:

  1. Every supplier must submit at least three quotes and a maximum of five, respectively.
  2. National businesses established with the Mohammed bin Rashid Establishment for Small and Medium Enterprises Development must receive at least 20% of the total contracts with suppliers.
  3. The service provider's trade license should detail what steps to take against the service that they receive.
  4. Despite being able to be recruited as a service provider, a developer or affiliated party must compete with outside service bidders because their trade license covers the necessary activity.
  5. Select the service provider based on the product's value and quality.
  6. Make clear by using the selected service provider


Remember that the service charge budget review must be kept up-to-date annually and delivered to an auditor who is listed with RERA. RERA won't approve the service charge until the auditor has examined it and given his or her approval.

BMS Auditing has the RERA approved auditors to conduct RERA Audit in UAE for real estate businesses and owners and get it approved my compiling with the regulations.

The budget review is conducted in order to determine the service charge that will be charged to unitholders in the upcoming fiscal year. The budget also provides a rough idea of the costs necessary for safeguarding and upkeep of the building's common spaces.


What is Mollak by RERA?

"Mollak" is an online service platform launched by RERA for all industry participants to promote transparency within the owners association. It is used for many things, including keeping track of escrow accounts, collecting service fees, and even registering maintenance companies.

Since the auditing firm to which the evaluation of the budget is ultimately submitted must be selected by the Owners Association Management Company via Mollak with RERA Auditors or approval, the online platform is going to have a more significant part in service charge budget reviews. According to RERA's guidelines, the Owners Association Management Company shall choose Jointly Owned Properties Auditors and submit them for permission. RERA has the final say regarding the decision to approve the auditor.


Types of Funds Encouraged by RERA

RERA insists on creating mainly two types of funds for your company:

  1. Maintenance or General Fund: Consistent repairs and other ongoing daily costs are covered by the general fund. Costs for service and maintenance are projected based on quotes from service providers.
  2. Contingency or Reserve Fund: It is a savings account or additional extremely liquid assets that an organization has established to meet any costs or financial obligations, especially those that arise unexpectedly. The reserve fund must be collected less than the anticipated annual amount, according to reviewers. Conducting an emergency fund evaluation that includes details on the building's condition and projected replacement expenses is one of the RERA's guidelines for establishing a budget for the reserve fund. The reserve fund requirements must therefore be projected over the following ten to twenty years in the research.


RERA also encourages additional funds like:

  1. Sinking Fund: In an investment in real estate, this type of fund usually exists to pay for potential significant fixes, upgrades, or substitutes of communal spaces and shared services. It is financed gradually by installments from individuals or tenants, enabling a pool of funds to cover these upcoming costs.
  2. Capital Replacement Fund: RERA might in some circumstances call for the setting up of a capital replacement fund too. This fund has been set aside, particularly for the substitute or improvement of significant capital assets or project parts like lifts, generators, and HVAC systems to make sure that money will be available when these pricey items need to be replaced inevitably.


Service Charge Budget Review Process

1. Submission and Examination of Budget

Developers or property management firms must submit the service charge budget to RERA for review. A thorough breakdown of costs, projected income, and any other pertinent information should all be included in the budget. RERA reviews the budget to make sure it complies with regulations and looks for any inconsistencies or unnecessary expenses.

2. Transparency and Justification

By requiring property management companies to provide comprehensive explanations for every expense in the service fee budget, RERA places a strong emphasis on transparency. This makes sure that both landlords and tenants are fully aware of how their money is being spent. Any expenses that are thought to be overbearing or unwarranted may be rejected or changed.

3. Public Consultation

In some circumstances, RERA may hold public meetings to solicit input and views from landlords and tenants concerning the service charge budget. Stakeholders are able to express their opinions and express their concerns through this collaborative strategy. The public's input can have an impact on how the service charge budget is ultimately decided.

4. Final Approval and Implementation

RERA gives final approval following review, consultation, and any necessary adjustments to the service charge budget. Following that, the developer or property management company executes the budget that was approved for the specified time period, ensuring compliance with the RERA rules.

We have RERA approved auditors to audit and review your service budget and aid you to get approval from RERA.


Benefits for Property Owners and Tenants

1. Cost Efficiency

RERA's reviews of service charge budgets encourage cost effectiveness by averting wasteful spending or exorbitant fees. Property owners can rest easy knowing that their money is being wisely spent and that they aren't paying excessive prices for services. This results in more equitable rental rates and lighter financial obligations for tenants.

2. Preventing Unfair Practices

The RERA-reviewed service charge budgets aid in preventing unfair practices like overcharging or cost inflation. RERA examines the budget and makes sure the fees are fair and appropriate, defending the interests of both landlords and tenants. This regulatory oversight protects against exploitation and promotes an equitable environment for all parties involved.

3. Promoting Accountability

The involvement of RERA in service charge budget reviews encourages developers and property management firms to be accountable. RERA assists in holding these organizations accountable for their financial choices by ensuring that service charges are fairly calculated and distributed. Due diligence is encouraged by this accountability, which leads to better service quality and cost control for property management companies.

4. Quality Assurance

The control of RERA guarantees that service fees are used for high-quality upkeep, repairs, and services. This leads to properly maintained properties, improved amenities, and a comfortable setting for residents to live or work in.


Service Charge Budget Review in UAE

The RERA's service charge budget reviews play a critical role in advancing transparency, accountability, and equality in the real estate industry. RERA protects property owners and tenants from inflated costs and unfair practices by evaluating and regulating service charges. The procedure for evaluation and authorization establishes a transparent framework that is advantageous to all parties involved, resulting in cost-effective operations, increased trust, and better living or working conditions.




1. What is the purpose of a service charge budget review by RERA?

The primary purpose of a service charge budget review by RERA is to ensure transparency, fairness, and accountability in the allocation and expenditure of service charges within a property. It aims to prevent unjustified costs, overcharging, and other unfair practices, benefiting both property owners and tenants.

2. How does RERA determine if service charges are reasonable and justified?

RERA carefully examines the service charge budget submitted by property management companies or developers. They review the breakdown of expenses, and justifications provided for each cost, and compare them to industry standards. RERA ensures that the charges are reasonable, necessary, and in line with the services and facilities provided within the property.

3. Can property owners or tenants challenge a service charge budget approved by RERA?

Yes, property owners and tenants have the right to challenge a service charge budget approved by RERA if they believe it contains unjustified costs or discrepancies. They can raise their concerns and provide supporting evidence to RERA, which will be reviewed and considered in the decision-making process.

4. How often are service charge budgets reviewed by RERA?

The frequency of service charge budget reviews may vary depending on the regulations set by RERA and local laws. In some jurisdictions, RERA may conduct an annual review, while in others, it may be done every few years. Property owners and tenants need to stay informed about the specific regulations applicable to their region.

5. What happens if a property management company fails to comply with RERA's service charge budget regulations?

Failure to comply with RERA's service charge budget regulations can result in penalties or legal consequences for the property management company or developer. RERA has the authority to take appropriate actions, such as imposing fines, revoking licenses, or initiating legal proceedings, to enforce compliance and protect the interests of property owners and tenants.

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